How We Rate Casinos
At 13-37-39willisstreet.com, we provide comprehensive and transparent casino reviews to help Australian players find safe, fair, and rewarding gaming platforms. Our methodology is rigorous, independent, and updated regularly to reflect industry standards as of 2026.
Licensing & Regulation
We prioritize casinos with legitimate, verifiable licenses from recognised gaming authorities. Our team investigates licensing claims thoroughly, checking for valid credentials from:
- Malta Gaming Authority (MGA) – EU-standard regulation
- UK Gambling Commission (UKGC) – Stringent consumer protection
- Curaçao eGaming – Caribbean jurisdiction
- Australian Local Licenses – ACT, NT, or equivalent regulatory approval
Casinos without proper licensing receive significantly lower scores, regardless of other strengths.
Game Selection & Software Providers
We evaluate the breadth and quality of gaming offerings, including:
- Slot game variety and RTP (Return to Player) percentages
- Live casino options (blackjack, roulette, baccarat, poker)
- Table games (classic and innovative variants)
- Partnerships with top software providers (Microgaming, NetEnt, Pragmatic Play, Evolution, etc.)
Higher scores reward casinos with diverse, regularly updated portfolios and trusted game developers.
Bonus Terms & Wagering Requirements
We scrutinise promotional offers for fairness and transparency:
- Clear, accessible terms and conditions
- Reasonable wagering requirements (typically 25–40x is acceptable)
- Fair maximum cashout limits on bonus winnings
- No hidden restrictions or unrealistic playthrough conditions
- Bonus validity period and game contribution rates
Casinos with predatory bonus structures or buried T&Cs are penalised accordingly.
Payment Methods & Withdrawal Speed
We test and verify deposit and withdrawal options, assessing:
- Cryptocurrency support (Bitcoin, Ethereum, Litecoin)
- E-wallet availability (PayPal, Skrill, Neteller)
- Bank transfers and local Australian payment methods
- Processing times (target: withdrawals within 24–48 hours)
- Withdrawal limits and fees
- Currency support (AUD preferred)
Fast, flexible payment options with minimal delays boost our ratings.
Customer Support
We evaluate support quality and availability:
- 24/7 live chat availability
- Responsive email support with reasonable reply times
- Phone support or callback options
- Multilingual assistance
- Knowledge base and FAQ comprehensiveness
- Actual responsiveness testing and real-world feedback
Poor support or long response times significantly impact overall ratings.
Mobile Experience
We assess mobile accessibility and functionality:
- Responsive web design for smartphones and tablets
- Dedicated iOS and Android apps (where available)
- Game performance and load times on mobile
- Touch interface usability
- Account management and payment features on mobile
Casinos with seamless mobile experiences receive higher marks.
Responsible Gaming Tools
Player protection is paramount. We verify the availability of:
- Deposit limits (daily, weekly, monthly)
- Loss limits and session time limits
- Self-exclusion options (temporary and permanent)
- Cooling-off periods
- Reality check reminders
- Links to gambling addiction resources (Gambler's Help, Gambling Help Online)
- Age verification procedures
Casinos lacking robust responsible gaming measures receive significantly lower scores.
Our Rating Scale
We score Australian casinos on a 1–10 scale, reflecting overall quality and safety:
- 9–10: Exceptional. Licensed, secure, generous bonuses, excellent support, strong responsible gaming.
- 7–8: Very Good. Reliable, well-regulated, solid game selection, responsive support.
- 5–6: Average. Acceptable but with minor drawbacks (limited payment methods, slower support, higher wagering requirements).
- 3–4: Below Average. Significant concerns (unclear licensing, poor support, unfair terms).
- 1–2: Poor/High Risk. Unlicensed, untrustworthy, or predatory practices.
Our ratings are updated quarterly to reflect regulatory changes, player feedback, and industry developments. We maintain independence and do not accept payment for higher scores.